COMPTIA A+ Practice Exam

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Prepare for the COMPTIA A+ Exam with essential quizzes covering key topics and multiple choice questions. Boost your knowledge and readiness for achieving certification!

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What is the first step in the CompTIA troubleshooting method?

Identify the problem
Establish a theory of cause
Test theory / Determine Cause
Verify functionality

The correct answer is: Identify the problem

The first step in the CompTIA troubleshooting method is to identify the problem. This involves gathering information from the user, examining error messages, and getting an overall understanding of the issue. Option B, establishing a theory of cause, comes after identifying the problem and involves using the information gathered to make an educated guess about the root cause of the issue. Option C, testing the theory and determining the cause, also comes after identifying the problem as it involves validating the theory and pinpointing the specific cause. Option D, verifying functionality, is the final step in the troubleshooting process and is used to ensure that the issue has been resolved and all systems are working as expected. So, the correct first step is to identify the problem.